What are the services provided by Red Box?
Red Box offers the service of receiving and retrieval of parcels through Red Box smart lockers. Where you can receive parcels from
Various areas of the city, 24 hours a day.
Why should I choose to receive parcels from Red Box points in exchange for home delivery?
Red Box allows you to choose to receive packages from a location close to your home or work at a time that suits you, without the need
To be at home to receive parcels or the need to coordinate with delivery drivers. You decide when and where you receive your shipments.
How can I request red box points services?
1. By shopping from websites that support Red Box services
2. You can request that the shipment be deposited in a safe close to you in case of delivery by Aramex
How can I receive the shipment through Red Box?
Once your parcel has been deposited into the Red Box locker, you will receive an SMS with a unique receipt code that includes
Red box locker address and all shipment information. When you arrive at the locker to receive your shipment, enter the special receipt code
or scan the barcode with the barcode scanner and follow the on-screen instructions.
How long does the shipment stay in the Red Box locker?
You have 48 hours to receive the shipment from the locker, after which there is a three-day extension (depending on the merchant)
Where are Red Box Points located?
Red box points are spread in vital places, retail centers, commercial and residential complexes. You can watch all
Red box points locations from here (view the red box points locations)
Can I pay with cash at Red Box Smart Lockers (Cash on Delivery)?
Payment is made only with mada cards, Visa, and Apple Pay. There is currently no cash payment service in Red Box smart lockers.
What would happen if I found another product I didn't order in my red box cabinets?
We apologize for the inconvenience. Please contact Red Box Customer Service at 920033259 and the issue will be resolved in
As soon as possible.
Is there a need to register online to receive my shipment from the Red Box locker?
No, all you have to do is select the red box locker as the delivery option.
Can I return shipments through Red Box lockers?
Yes, this service is available.
What is the method of returning shipments through Red Box lockers?
After communicating with Shamaghi, you can request to return the shipment through the red box lockers. You will get an SMS
It contains a unique redemption code. You can then go to the nearest Red Box point and choose “Retrieve Shipments” and then enter
redeem code, and follow the on-screen instructions.
Is it possible for someone else to receive the shipment?
It is better for customers to receive their shipments by themselves. However, it is possible for another person to receive the shipment if the receipt code is available
he have. In this case, the customer bears full responsibility for providing the details of the message to a third party who will receive
your shipment. Red Box will not be held liable for lost/stolen shipments.
The red box point did not open even after I successfully entered the receipt code?
We apologize for the inconvenience. Please contact Red Box Customer Service at 920033259 immediately. We will try to solve
problem as soon as possible.
